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F. A. Q.

Farm up

FarmUp iOS

How can I download the game?

Open App Store on your iOS device and enter Farm Up in the search box. Then tap "Install"

What do I do if during the purchase of golden coins my Internet connection went off and I didn't get the coins while spending real money from my account?

You should write to the iTunes support team to get your money back

I have lost all my progress in the game, lost all my in-game currency and buildings.

For the time being you can do as follows: write to the iTunes support to get back the money you have spent on the game. Or you can contact our support team and get a bonus pack with lots of resources and gold coins as a compensation.

FarmUp Android

How can I download the game?

Open Google Play on your Android device and enter Farm Up in the search box. Tap "Install".

What do I do if during the purchase of golden coins my Internet connection went off and I didn't get the coins while spending real money from my account?

You must write to Realore support team providing the transaction ID and the date of payment. You will get your money back within 2 days.

I have lost all my progress in the game, lost all my in-game currency and buildings.

We are aware of the issue. For the time being you can do as follows: write to our support team providing the transaction ID and the date of payment. You will get your money back within a couple of days.

FarmUp Windows 8

How can I download the game?

Enter the app Shop on your tablet or PC, enter Farm Up in the search box, then push "Install"

What do I do if during the purchase of golden coins my Internet connection went off and I didn't get the coins while spending real money from my account?

You must write to Windows Store support to get a refund.

I have lost all my progress in the game, lost all my in-game currency and buildings.

We are aware of the issue. For the time being you can write to Windows Store support to get a refund.

All Platforms

What is the level cap in the game?

At the moment the level cap is 55.

What do I need golden coins for?

Golden coins allow you to speed up plants growth, give you unlimited energy, premium decorations for your garden, etc.

How do I visit my friend's farm?

Connect the game to your Facebook account. If your friends play Farm Up, they will be automatically shown as your neighbors. (mobile version only)

Where can I get gift codes?

We post gift codes on our Facebook and Twitter accounts. Occasionally we do other types of giveaways. Follow the news!  

There is something weird going on with my game (a character is stuck, a cow is lost, chickens stopped giving eggs etc)

1.Please send us your save game,
2.And then contact support team using this link

We will make sure to help you with the issue!

I have a question regarding game strategies

To discuss the strategy of making your farm profitable and all-around-awesome subscribe to our Facebook page.

What do I need neighbors for? How do I add neighbors?

You can visit your neighbors farms and give them a hand with their garden: water the plants, or clean the lawn. Doing this will give you rewards.

To add neighbors you must connect Farm Up to your Facebook account. Your friends who already play the game will show up as neighbors in the game automatically.

Mobile Games

Android

How to download/buy game? (Android)

To download a game you must be connected to the Internet (wi-fi or 2g/3g/4g) 1.Open the Play Market app (it’s an online app store usually preinstalled on your Android device), 2.Enter the name of an application you want to download in the search box and then just tap the install button. The game will be installed on your device automatically. If the application is not free, the system will offer you ways of payment, *All the apps will be automatically updated from the market when your device is connected to the Internet *Attention! Even if the game is free, additional charges may be applied depending on the policies of your Internet provider!

Amazon

How to download/buy game(Amazon Kindle)?

To download a game you must be connected to the Internet (wi-fi or 2g/3g/4g). 1.Open Amazon App Store*, 2.Select the game you like, 3.Tap the Install button. The game will be installed automatically. If the application is not free then the system will offer you ways of payment. *You must have Amazon.com account

Windows

How to download/buy game (Windows Store)?

To download a game you must be connected to the Internet (wi-fi or 2g/3g/4g).
1.Tap the "Shop" icon, then "Games",
2.Find the game you like, tap it, tap "Install"

If the application is not free then the system will offer you ways of payment.

iOS

How to download/buy game (iPhone, iPad, iPod)?

To download a game you must be connected to the Internet (wi-fi or 2g/3g/4g)
1.Open App Store (all iPhone, iPad или iPod Touch devices have App Store preinstalled),
2.If this your first time buying anything on the App Store, you will have to create an Apple ID. You can do it right from your device. Just follow the instructions on the screen,
3.Enter the name of an application you want to download in the search box and then just tap the install button. The game will be installed on your device automatically. If the application is not free then the system will offer you ways of payment.*

*Attention! Even if the game is free, additional charges may apply depending on the polices of your Internet provider!

How do I activate a gift or a promo-code?

To redeem your gift:
1.Open App store and tap "Featured,
2.Find the "Redeem" button at the bottom of the screen,
3.Enter your code
The app will be downloaded automatically.

How do I get a gift or a promo-code?

You can can find a gift or promo codes on our Facebook and Twitter or get via Email

PC, Mac & Online games

PC

What is the difference between full and demo versions of the game?

Almost all Realore games have free demo versions which you can download from our website.  After 60 minute free trial you need a registration key to continue. If you have already purchased the game you should download it from our website and enter the key.  After that you will get full access to the game and can play as long as you want.

Can I purchase a game on your website?

1. Choose the game
2. Click “buy” on the page of the game. Follow the instructions.

Mac

How to download/buy game (MacOS)?

To download a game you must be connected to the Internet.
1.Launch Mac App Store (all Apple computers have Mac AppStore preinstalled),*
2.Enter the name of an application you want to download in the search box and then just tap the install button. The game will be installed on your device automatically. If the application is not free then the system will offer you ways of payment.

*If this your first time buying anything on the App Store, you will have to create and Apple ID. You can do it right from your device. Just follow the instructions on the screen.

How to use a gift or a promo code?

To redeem your promo-code in the Mac App Store:
1.Launch the AppStore,
2.In the Quick Links section click Redeem,
3.Enter your promo-code and the app will be downloaded automatically

Promo-code limitations:
1.Can be entered only once,
2.Can be activated for only one account,
3.Promo-codes expire within 1 month after they are issued